Program Eligibility

• You must have an active Assure subscription.
• Coverage applies only to eligible models: Hovermap ST / ST-X, DJI M300 / M350, and FreeFly Astro Max.
  (Not covered: Hovermap 100, DJI M210).
• The unit must be purchased directly from Emesent or an authorized reseller.
• Proof of condition (“proof of life”) is required before Assure coverage starts.

Incident & Swap Conditions

• You must submit an Assure Swap Request with Emesent Client Support.
• If the swap request is the result of an aircraft incident while using Hovermap in Pilot Assist or Autonomy, you are encouraged to provide mission details.
  • Incident data can be provided separately through the Report Aircraft Incident form.
  • If the unit is not recoverable, Commander logs must be provided.
• The unit must be damaged, not lost, stolen, or intentionally destroyed.

Shipping Conditions

• Emesent must receive the damaged unit or at least confirmation of shipment (tracking details) before sending an Assure replacement.
• Customers have 5 business days to initiate the return of the damaged unit.
• Round-trip shipping is covered under Assure, but local duties/taxes (outside Australia) are not.
• If you ship a unit before Emesent approves the claim or provides shipping, it may be processed as a standard RMA instead, and costs will not be reimbursed.

Replacement & Ownership

• Replacement units are refurbished, fully tested, and performance-guaranteed, but may have cosmetic imperfections.
• The replacement unit becomes your property, and the returned unit becomes Emesent’s property.
• Accessories are not automatically included; they may incur review and additional cost.
• The replacement inherits the remaining warranty of the original unit.

Usage & Limitations

• Swap allowances depend on your plan:
  
  • 2 swaps/year or Unlimited.
  • Each shipment counts as one swap.
• Subject to fair usage policy: excessive or repeated claims may trigger review or suspension.
• Loss, theft, or non-return of a unit results in charges equal to its value.
• No liability: Emesent is not responsible for downtime, lost revenue, or indirect damages.

Agreement & Terms

• Customers must sign and agree to the Assure swap agreement.
• Program terms may be amended at any time by Emesent.
• Governed by Australian law.

You can find the full Emesent Assure Program Terms here.