Client Experience

Support when needed, success that counts

Emesent’s client experience initiatives are designed to guide you through
every step of your journey with Hovermap — from onboarding to ongoing
support and beyond. Here is what you can expect when you become an
Emesent client.

Client Support Hours
Our Client Support team is available Monday to Friday 8:00am to 5:00pm
(Brisbane, Australia time) excluding public holidays. For any enquiries or
technical assistance during these hours please contact us using the details
listed.

Outside of business hours our 24/7 support bot Emi is available to assist with
common questions and guide you to helpful resources. You can access Emi
anytime via the blue chat icon at the bottom of your screen.

Onboarding and unboxing

Once you receive your Hovermap, our Client Success Specialist will personally connect with you to guide you through the product setup process.

Support and engagement

Our Support Specialists are on hand to assist with your product enquiries, to get you back in the field as fast as possible.

Online training and certification

Emesent Academy is your gateway to detailed product training and certification for Emesent products and applications.

Emesent's Knowledge Base

Extensive resources offer quick, reliable answers to your questions. Access guides, manuals, FAQs and troubleshooting tips 24/7.

Client Success

Your Client Success Specialist will maintain contact over time to provide consistent, meaningful support, keeping you informed and up to date.

Servicing, Repairs, Maintenance

Keep your Hovermap performing at its best - for longer - with regular servicing and maintenance.

Extended warranty program

Emesent offers an extended warranty program to protect your investment - for added peace of mind.

Loans and equipment

Scale up your operations with additional units. Continue with projects while your Hovermap is undergoing servicing or repairs.Request information.