Frequently Asked Questions

Assure is a proactive recovery solution that replaces damaged Hovermap units or Hovermap + Drone bundles with fully functional replacements. It minimizes downtime, simplifies asset management, and helps maintain consistent field operations.

Assure is intended for customers working in remote or hazardous environments, teams that cannot afford extended downtime, and organizations seeking predictable costs for support and replacement.

Repairs, especially for drones, can take weeks and disrupt operations. Assure eliminates long repair cycles by dispatching replacement units quickly, enabling you to continue scanning with minimal interruption.

1. Purchase an Assure subscription.
2. Log an incident with Emesent support and provide flight data.
3. Ship your damaged unit to Emesent.
4. Receive a refurbished replacement unit, tested to full performance standards.
5. Continue operations with minimal downtime.

• Replacement units dispatched in approximately two business days.
• Ownership of the replacement unit.
• Simple swap process through a support ticket.
• Compatible with DJI and FreeFly drones.
• No repair investigations required.
• Available at any stage: purchase, warranty, or post-repair.

Standard Emesent support provides troubleshooting and repairs. Assure is an additional service that reduces downtime by supplying a refurbished replacement unit quickly, avoiding lengthy repair queues.

Assure is available as a subscription, either directly from Emesent or through authorized partners.

Pricing depends on coverage level (2 swaps per year or unlimited), deployment scale, and service tier. Contact Emesent or regional Emesent partner for a tailored quote.

No. Assure is an additional service that complements your existing Emesent subscription or support plan.

An active Assure subscription is required. Once enrolled, you can log incidents via a support ticket, and the replacement process begins immediately.

Yes. Internet access is required to log incidents and coordinate replacements. Hovermap’s scanning operations remain fully offline-capable.

Coverage begins immediately after purchase, with replacements typically dispatched within two business days of logging an incident.

Yes. Assure is available as Hovermap-only coverage, or as combined Hovermap + Drone coverage depending on your needs.

You can choose from two subscription levels: 2 swaps per year or unlimited swaps.

All replacement units are refurbished and tested to meet full performance standards. They may show minor cosmetic differences, but functionality is equivalent to new.

Yes. With Assure, you take full ownership of the replacement unit once it arrives.

Replacements cover Hovermap units or Hovermap + Drone packages. Accessories may vary by region and service agreements.

Yes. All shipping is included with Assure. Import duties and local taxes are the responsibility of the customer.

Log an incident with Emesent support, provide the required flight data, and ship the damaged unit. A refurbished replacement will be dispatched within two business days.

Yes. Assure can be purchased at the time of sale, during your warranty period, or after repairs.

Yes. Replacement units are compatible with both DJI and FreeFly drones.

If you are on the 2 swaps per year plan, additional incidents can be handled through standard repair processes, or you can upgrade to unlimited coverage.